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Once an order has been placed you will receive a confirmation email from us, so please make sure you have provided us with a valid email address. Any questions regarding your order or delivery, just drop us an email when you place the order (no robots here, so special requirements will be dealt with by us before any orders are dispatched).
When SENDING A GIFT, please inform us so we can put a greeting card carrying a message from you, alongside the product.
Standard delivery is free of charge worldwide.
We aim to dispatch orders within 24 hours. Once it is sent, we will send you a second email with the tracking number. We use our local postal service, and delivery times do vary greatly depending on destination and regional services.
Should you wish EXPRESS DELIVERY at a fee, we are happy to look after this and will contact you for the additional cost before dispatch.
If you wish to exchange your order or return it for a full refund, you have the option of returning any product ordered within thirty (30) calendar days of the delivery date. Products returned must be accompanied by their invoice or a copy of the invoice in the case of a partial return.
The product must be returned in its original packaging and in an unused state. We ask our customers to cover the return postage, and we will in turn cover the new shipment in case of exchange.
In the case of delays or no show, please contact us on email@example.com and we will investigate and/or refund you.
The Redrhino scarves are manufactured and digitally printed in Italy, using highest quality fabrics and processes. The manufacturer is Seri.co certified for its efforts to comply with its ethical, environmentally sound and social standards.